Support

Support

Accident or Damage?

If your rental car is involved in an accident in Curaçao, do not move the vehicle.
Leave it exactly where the incident happened—even if it is in the middle of the road.
Immediately call Curaçao Road Service at (005999) 199. A team will come to the accident location,
make an official report, and take photos. You will receive a copy of this report, which must be delivered to
Heat Car Rental so we can proceed with the insurance claim.

Important: If you drive away from the accident scene, you will be fully responsible for all damages
to the rental car, even if you selected the Zero Risk option.

Who to Contact:

While waiting for Curaçao Road Service, please inform us of the situation: Mobile & WhatsApp: (005999) 566 6666

Contact Us

24/7 Roadside Assistance

Heat Car Rental offers free 24/7 roadside support for mechanical issues during your rental period, such as:
Battery assistance
Keys locked inside the car
Flat tire help
Fuel delivery (fuel cost not included)

5 most important traffic sign rules in Curaçao

Car Rental FAQs

What do I need to rent a car in Curaçao?


You’ll need a valid driver’s license, a passport or ID, and a credit card or deposit for security.

Do I need an international driver’s license in Curaçao?


No, a valid license from your home country is enough to rent and drive a car in Curaçao.

What is the minimum age to rent a car in Curaçao?

The minimum age is usually 23 years old. Drivers under 25 may pay a young driver surcharge.

Can I pick up my rental car at Curaçao Airport?


Yes, Heat Car Rental offers convenient airport pick-up and drop-off services.

Do you provide 24/7 roadside assistance?

Yes! We provide 24/7 roadside support for mechanical issues such as flat tires, low battery, or lockouts.

What should I do if I have an accident with my rental car?


Stay at the scene, call Curaçao Road Service (199), and inform Heat Car Rental immediately.

What insurance options do you offer?


We offer standard coverage and a Zero Risk option for extra peace of mind

Can I pay with cash instead of a credit card?

A credit card is preferred, but deposits in cash may be accepted depending on the rental terms.

Is unlimited mileage included in my rental?

Yes, most rentals in Curaçao include unlimited mileage, so you can explore the island freely.

Do you offer child seats or booster seats?


Yes, child and booster seats are available upon request for an additional fee.

What happens if I lose the car key?

Lost or damaged keys will result in a replacement charge. Call us immediately for assistance

Can someone else drive the rental car?


Yes, but additional drivers must be registered on the rental agreement and may pay a small fee.

Do I get the car with a full tank of gas?


Yes, we provide cars with fuel. Please return the car with the same fuel level to avoid extra charges.

Are there any hidden fees in car rentals?

No. At Heat Car Rental, all charges are transparent. Extra costs only apply for add-ons like child seats or late returns.

Can I take the rental car to another island?

No, rental cars must stay on Curaçao. Ferry or boat transport is not allowed.

What should I do if the car breaks down?

Call our 24/7 roadside assistance hotline at (005999) 9247 

Do you deliver rental cars to hotels or Airbnb?


Yes, we offer hotel and accommodation delivery for your convenience.

How far in advance should I book my car rental?


We recommend booking early, especially during peak travel seasons, to guarantee availability.

What types of cars do you offer in Curaçao?


We provide a wide range from compact cars like the Kia Picanto, sedans like the Hyundai Accent, to SUVs like the Kia Sportage.

Why should I choose Heat Car Rental in Curaçao?

Because we offer affordable prices, reliable cars, 24/7 assistance, airport pick-up, and excellent service to make your stay stress-free.